PRIVACY POLICY

Last Updated: October 2026

At It’s My Life, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • District/City
  • Area/Thana
  • Full delivery address
  • Order and product information
  • Size and quantity selections
  • Payment method and transaction-related information
  • Communications you send to our customer service team
  • Technical information such as browser, device, IP address, and website usage data where applicable

We collect information that is reasonably necessary to process orders, provide customer support, operate our website, and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and confirm your orders.
  • Arrange product delivery.
  • Contact you regarding your order.
  • Handle returns, exchanges, complaints, or customer support requests.
  • Prevent fraudulent or unauthorized transactions.
  • Improve our products, website, and customer experience.
  • Maintain necessary business and transaction records.
  • Send promotional communications where permitted and where you have agreed to receive them.
  • Meet applicable legal or regulatory requirements.

3. Payment Information

If you make a payment through a third-party payment service, your payment may be processed directly by that service provider.

We do not intentionally collect or store complete sensitive payment credentials unless required for the payment method being used and handled through an appropriate payment system.

For Cash on Delivery (COD) orders, we collect the information necessary to confirm and deliver your order.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Courier and delivery service providers.
  • Payment service providers.
  • Website hosting and technical service providers.
  • Customer support or communication services.
  • Government or legal authorities when required by applicable law.

These parties should receive only the information reasonably necessary to provide the relevant service.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, and support relevant marketing activities.

Some cookies may also be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Marketing & Advertising

Where applicable, we may use advertising and analytics services to understand how customers interact with our website and advertisements.

This may include services provided by platforms such as Google or Meta if they are installed on our website.

You may be able to manage advertising preferences through your browser, cookie settings, or the relevant third-party platform.

7. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and maintaining order records.
  • Providing customer support.
  • Handling returns or exchanges.
  • Preventing fraud.
  • Meeting accounting, legal, or regulatory requirements.

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

9. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request:

  • Access to certain personal information we hold about you.
  • Correction of inaccurate information.
  • Deletion of certain personal information.
  • Withdrawal from promotional communications.

Some information may need to be retained for legitimate business, transaction, security, or legal purposes.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices or content of websites or services operated by third parties. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website and products are not intentionally designed to collect personal information directly from children without appropriate authorization.

If we become aware that personal information has been collected inappropriately, we may take reasonable steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

The latest version published on our website will apply.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

It’s My Life
Email:hello@itsmylifebrand.com
Phone: +88 013 39 76 86 28

By using our website and providing personal information, you acknowledge that you have read this Privacy Policy.