At It’s My Life, customer satisfaction is important to us. Please review our Return & Exchange Policy carefully before placing your order.
1. Return & Exchange Eligibility
Returns or exchanges must be requested within 3 days of receiving your order.
To qualify for a return or exchange, the product must:
Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned with its original packaging and inside materials.
Show no signs of wear, washing, alteration, damage, perfume, makeup, stains, or misuse.
We reserve the right to refuse any return or exchange that does not meet these conditions.
2. Wrong, Defective or Damaged Products
If you receive an incorrect, defective, or damaged product, please contact our customer service team within 24 hours of delivery.
Please provide:
Your order number.
Clear photos and/or videos of the product.
Photos or videos of the original packaging.
A brief description of the issue.
After reviewing your request, we will provide an appropriate replacement or other suitable solution.
If the issue occurred due to an error on our part, It’s My Life will cover the applicable return or replacement delivery cost.
3. Size Exchange
Size exchanges are accepted within the applicable exchange period, provided the product meets our return conditions.
All size exchanges are subject to stock availability.
If your requested size is unavailable, our customer service team may offer another available option or an appropriate alternative solution.
For size exchanges that are not caused by an error from It’s My Life, applicable delivery charges will be the customer’s responsibility.
4. Change of Mind
A change-of-mind return or exchange may be accepted only when the product meets all return eligibility requirements.
Any applicable return and redelivery charges for change-of-mind requests will be paid by the customer.
5. How to Request a Return or Exchange
Please contact us through our official customer service channel and provide:
Order number
Customer name and phone number
Reason for return or exchange
Requested size, if applicable
Relevant photos/videos where required
Please do not return a product without first contacting our customer service team.
6. Refunds
Where a refund is approved, the refund will be processed using the available refund method after the returned product has been received and inspected.
Original delivery charges and return delivery charges may be non-refundable unless the return is caused by an incorrect, defective, or damaged product supplied by us.