1. Orders
Customers are responsible for providing accurate and complete information when placing an order.
An order will be considered confirmed after we have received the required order information and accepted the order.
We reserve the right to cancel or decline an order due to:
Incorrect or incomplete customer information.
Product or size unavailability.
Pricing or listing errors.
Suspected fraudulent or abusive activity.
Other reasonable circumstances that prevent us from fulfilling the order.
2. Product Information
We make reasonable efforts to display product descriptions, photographs, colors, sizes, and other details accurately.
However, actual product colors may vary slightly due to photography, lighting conditions, screen settings, device displays, or manufacturing variations.
Customers should review available product information and size details before ordering.
3. Pricing & Payment
Product prices may be updated or changed without prior notice.
The applicable price will be the price confirmed when your order is accepted.
Available payment methods, including Cash on Delivery (COD) where applicable, will be displayed or communicated during the ordering process.
4. Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and our Return & Exchange Policy will apply.
5. Shipping & Delivery
Orders are normally processed within 1–3 business days after confirmation.
Delivery times are estimates and may vary depending on:
Customer location.
Courier service.
Weather conditions.
Public holidays.
Unexpected operational circumstances.
Customers must provide an accurate name, phone number, district/city, area/thana, and complete delivery address.
It’s My Life will not be responsible for delays resulting from incorrect or incomplete information supplied by the customer.
Once an order has been handed over to the courier, delivery will be handled by the courier service. However, we will reasonably assist customers with legitimate delivery-related issues.
Applicable delivery charges will be displayed at checkout or communicated before order confirmation.
6. Refused or Unsuccessful Deliveries
Customers should place orders only when they genuinely intend to receive them.
If delivery cannot be completed because of incorrect customer information, inability to contact the customer, or an unjustified refusal to accept a confirmed order, additional delivery charges may apply if the order is sent again.
7. Intellectual Property
All logos, brand names, photographs, product images, designs, graphics, written content, website materials, and other creative assets belonging to It’s My Life are protected materials.
They may not be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior written permission from It’s My Life.
9. Policy Changes
It’s My Life may update these Terms & Conditions, Return & Exchange Policy, or Shipping & Delivery Policy when necessary.
The latest version published on our website or official channels will apply.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: hello@itsmylifebrand.com